The best option is to extend the warranty, that immediately follows the contractual warranty. Hereby, our technicians ensure to accompany your multiweigh from its first “clack” and during its longest life possible. Provided the multiweigh is maintained continuously, it not only has a very long and profitable life ahead of itself – it also rarely gets sick, i.e. diminishing precision up to total failure.

The service is provided with the same quality as development and production. That is why, at multiweigh customer service and 24-hour emergency service is a top priority. multiweigh’s staff is well aware that being on call 24/7 is a privilege, as competence and sense of responsibility are required. Schmehl continues: “This, like the service case itself, is extremely rare: unscheduled service assignments hardly ever take place.”

Demands on quality, reliability and investment security lead to one term: mechanical engineering made in Germany. This is what we are proud of at multiweigh. “Our customers appreciate the proverbial quality and reliability of our facilities. They know: this cannot be reproduced by competitors easily”, CEO Frank Schmehl is happy about the achieved goals.

Even a multiweigh, which has not been maintained continuously, can regain access to the best service – with a maintenance contract. The contract is available at a fixed price, with or without parts. This allows for the highest possible business security.

Our offers for warranty extensions or maintenance contracts are just as individual as your machine. Working closely together with you and based on your needs, the installed weigher, its age, the setting variables and efforts required we create an individual offer. Call us.

In the rare event that assistance should be required, multiweigh’s technicians can also use the internet or dial-up connections to support customers day and night or to prepare for the optimal on-site customer service. In most cases, remote access and contact with the on-site operational staff is enough to keep production running. This optimizes time, staff and costs.